MONEYCARE24 FINTECH PRIVATE LIMITED is committed to process all refunds within 24 hours.

Please note that banks take 3-5 days to process the refunds.

Who can get a refund?

VertoxPro gives refund if payment is successful, and payment is credited to VertoxPro balance but user is not able to get recharge.

How to request a refund?

Fill in the Customer Support form and mention clearly your current VertoxPro balance and what problem you are facing with recharge. Please note that banks take 3-5 days to process the refunds.

I made a payment, but my mobile did not get recharged. What to do?

Login to , go to My Account and check your VertoxPro balance. If your payment is reflecting in VertoxPro balance, click on “Recharge” button against the cell number. If payment is not added to VertoxPro balance, Fill in the Customer Support form and mention the transaction reference number you got from the payment. All such requests will be processed within 24 hours and payment will be added to VertoxPro balance.

What if I have excess VertoxPro balance but I don’t want to use it?

According to RBI regulation, it is not possible to convert wallet amount into currency, therefore, we cannot refund unless there is a problem with recharge.