FAQ (Frequently Asked Questions)

FAQ-Mobile/DTH Recharge

Q. How can I perform recharge operations for mobile or DTH?

A. It is very simple using VertoxPro Wallet App or through Web App

Mobile App/WebApp

Login into your VertoxPro Wallet Account Select the option for recharge of mobile number Enter the mobile number or select from the contacts to recharge Enter the mobile number or select from the contacts to recharge Mobile will get recharged successfully Same process will go for DTH recharge.

FAQ- Add Money

Q. How do I add money in my VertoxPro Wallet?

A. You can add money to your VertoxPro Wallet by Taping on add money icon on home page by following option: –

Mobile App

Select your payment method option like Credit /Debit, Net Banking, IMPS or NEFT. If you are making payment through credit card or debit card or net banking, you will be redirected to the secure payment getaway (charges applicable) Enter the amount Select the saved card if already added and enter only CVV number and tap to pay or enter card details or bank details to pay After completion of the transaction you will be redirected to your home page with new balance. If you are adding money through IMPS/NEFT, enter your transaction reference id and bank name and amount, tap on request to add Wait for approval from VertoxPro Wallet admin After approval, your account balance will be updated with the new balance. Web App Select your payment method option like Credit /Debit, Net Banking, IMPS or NEFT. If you are making payment through credit card or debit card or net banking, you will be redirected to the secure payment getaway (charges applicable) Enter the amount Select the saved card if already added and enter only CVV number and tap to pay or enter card details or bank details to pay After completion of the transaction you will be redirected to your home page with new balance. If you are adding money through IMPS/NEFT, enter your transaction reference id and bank name and amount, tap on request to add Wait for approval from VertoxPro Wallet admin After approval, your account balance will be updated with the new balance.

Q. Is there any limitation on adding money in my VertoxPro Wallet?

A. If you are a Non-KYC user, you can add up to Rs.10, 000 in a calendar month in your VertoxPro Wallet. If you are a KYC user, you can add any amount as long as your VertoxPro wallet balance does not exceed Rs.1,00,000 at any point of time.

FAQ-Contact US